Their vision is to be a next-generation library and to act as an innovator in the world of librarianship. To achieve this vision, the staff of the National Library of Estonia embarked on a UX journey where design is everything: a mindset, a method and a milestone to create services that are valuable to different user groups.

The post User Experience in Libraries: Building a Human-centric Organisation at the National Library of Estonia first appeared on ZBW MediaTalk.